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Q 3-1. What are the costs of diagnosing and recalling faults?
The Jaguar Land Rover will cover all costs of diagnosing and repairing the recall.


Q 3-2. What services are supported during the diagnosis and repair of recall faults?
In order to minimize customer inconvenience, we are fully prepared to cooperate with retailers such as pick-up / delivery, bills and transportation support, and vehicle transportation.


1) In case of defect diagnosis, customer should provide consignment service on request. To do this, you must request a consignment service when making reservation through Jaguar Land Rover Official Service Center or Jaguar Land Rover Recall Consultation Telephone.


2) If the vehicle is determined to require replacement of the engine through fault diagnosis, we will support the customer who does not want to operate the vehicle from the fault diagnosis day to the repair completion date. During the waiting period from the date of fault diagnosis to the date of goods receipt for engine replacement, we will keep your vehicle free of charge.


3) For the engine replacement, we will provide the transportation service to the engine repairable center. After the engine replacement is completed, we will send the vehicle to you using the consignment service.


Q 3-3. How long does it take to diagnose faults and replace the engine?
Except for waiting time, it usually takes about 1 hour for fault diagnosis and about 3 days for engine replacement.
Free bills are available during the engine replacement period, and a free consignment service is available for fault diagnosis and engine replacement.


Q 3-4. Are there any disruptions to existing regular services due to fault diagnosis and recall?
26 service centers nationwide have staffed facilities to expand service hours every day, including weekends, and to designate recall-specific workbays and personnel to conduct fast vehicle inspections.


In addition, if you make a reservation through the official service center or recall call center prior to the diagnosis of defects, you can receive a free consignment service.


In addition to the recall, we are also working on overtime to inspect basic services to minimize the inconvenience of customers. In order to improve customer service, Jaguar Land Rover will add service centers in Ulsan, Incheon, Pangyo, Uijeongbu, Cheongju, Daejeon and Busan in 2018 and expand the Ilsan Service Center to increase the number of workplaces by more than 37% The expected.


In addition, we will increase our maintenance manpower by 50%, strengthen our maintenance manpower training, and plan to have more than 50 master technicians by the end of this year.